Order Cancellation:

• If you wish to cancel your order, please do so within  1 hour of placing it. Cancellations made after this period may not be possible as we begin preparing your sweets immediately to ensure freshness.
• To cancel your order, contact our customer service team via [ phone, email]. Please provide your order number and reason for cancellation.

Refund Policy:

• Perishable Goods: Due to the perishable nature of our sweets, we do not accept returns once the product has been shipped. However, if you receive a product that is damaged or not up to our quality standards, please contact us within  24  hours of receiving your order.
• Refunds: If a refund is deemed necessary, it will be processed within 1-5 business days to the original payment method. We may request that you provide photos or other evidence of the issue.
• Order Issues: In the event that you receive an incorrect or damaged product, please contact us immediately. We will do our best to resolve the issue, which may include offering a replacement or refund.

Non-Refundable Items:

• Custom orders or special packages are non-refundable due to their personalized nature.
• Gift cards are also non-refundable and cannot be exchanged for cash.

Modifications:

• If you need to make changes to your order please contact us as soon as possible. Once the order has been processed, modifications may not be possible.

Contact Us:

• For any queries or concerns regarding your order, please reach out to our customer service team .